Cancellation and refund terms

How to cancel or change

• For single room bookings you can cancel or change dates yourself in the guest portal (My booking). The portal shows any charge or refund before you confirm.
• For bookings with more than one room, after check-in or when the portal does not allow it, contact us by phone or email.
• Deadlines are in hotel time (Turkey time). The moment your request reaches us counts.

Unpaid bookings

If the prepayment is not made by the payment deadline, the booking lapses automatically and nothing is charged. Cancelling before you pay is also free of charge.

Charges and refunds

• A charge never exceeds the amount you paid. What remains of your payment after the charge is refunded.
• Extras such as early check-in and arrival day breakfast are refunded in full on cancellation. Charges apply only to the room price.
• Refunds are made by bank transfer. We will call you to take your bank details. These details are not requested on the booking site or in the guest portal.
• Refunds are made within 14 days at the latest from the date of the cancellation or date change. If we cannot get your bank details within that time, we make the refund on the day we receive them.

Date changes

• Whether and until when you can change dates is stated in the cancellation terms.
• If the new dates cost more, you pay the difference by bank transfer. If they cost less, the cancellation terms state whether the difference is refunded.
• If the arrival date changes, early check-in and arrival day breakfast are dropped and you get back what you paid for them.
• Shortening the stay before arrival counts as a cancellation of the nights removed.

No-show and early departure

• If you do not arrive on the arrival day and do not let us know, the prepayment is not refunded.
• If you shorten your stay after check-in, the remaining nights are charged.

Cancellation by the hotel

If we cannot honour your booking for a reason attributable to the hotel, we will tell you within 3 days and refund all payments received within 14 days at the latest.

Cancelled ferry services

If you cannot reach the island because ferry services are cancelled due to the weather or another compelling reason, this counts as force majeure. Once you let us know, what you paid for the nights you could not reach us is refunded without any charge.

We check the cancellation against the ferry operator's announcements.

Bookings made through an agency

For bookings made through an agency, the agency's cancellation and refund terms apply. Please contact the agency.