Pre-contract information and distance sales contract

Part one: pre-contract information. 1. Service provider

• Company: Oikos Turizm Gıda İnşaat Sanayi ve Ticaret Limited Şirketi
• MERSIS number: 0636074728100001
• Tax office and number: Bozcaada Malmüdürlüğü, 6360747281
• Address: Alaybey Mahallesi Göller Mevkii Küme Evleri No:27 Bozcaada/Çanakkale
• Hotel: Oikos Bozcaada, Alaybey Mahallesi Göller Mevkii Küme Evleri No:27 Bozcaada/Çanakkale
• Tourism operation licence: 25101
• Phone: +90 545 219 43 46
• Email: info@oikosbozcaada.com

You can send requests and complaints to the same contact details. We have no separate complaints line.

2. Main characteristics of the service

The service is accommodation at Oikos Bozcaada on the dates you choose. The room type, room features, board (room only or bed and breakfast), number of guests, extra bed and travel cot arrangement, bed type preference and, if chosen, early check-in and arrival day breakfast are shown in the booking summary.

Check-in and check-out times are shown in the booking summary and in the confirmation email. A bed type preference is met subject to availability. A preference shown as unavailable during booking is not met.

Children under 13 (including babies) cannot stay in Economy and Standard rooms. The number of guests and ages you give must fit the room's occupancy.

3. Price

The total price in the booking summary is in Turkish lira and includes VAT and accommodation tax. Any extra bed charge is included. Early check-in and arrival day breakfast, if chosen, are shown on separate lines and are included in the total.

Extra services you use at the hotel during your stay (such as food and drinks from the kitchen) are not included in the total and are paid at the hotel.

Any fee your bank charges for the bank transfer is borne by you.

4. Payment and confirmation

• Online bookings are paid by bank transfer only. Card payment is not available at the moment.
• The prepayment that confirms the booking depends on the cancellation terms you choose and is shown in the booking summary.
• After you press "Pay now", the payment page shows our bank accounts, the amount, the booking code to write in the reference and the payment deadline. The same details are sent to your email.
• If the payment does not reach our account by the deadline, the booking lapses automatically, the room is released and nothing is charged.
• When your payment appears in our account, the booking is confirmed and we send you an email. Any balance after the prepayment is paid at the hotel on arrival or by bank transfer through the guest portal.
• No deposit is taken on arrival.

5. Right of withdrawal

Under Article 15/1-g of the Distance Contracts Regulation, consumers have no 14 day right of withdrawal for contracts on accommodation services that must be provided on a specific date or period. This contract therefore has no statutory right of withdrawal.

You can cancel or change your booking under the cancellation terms you choose. A short free cancellation window after booking offered under some terms is not a statutory right of withdrawal, it is a right granted by the hotel.

6. Cancellation, date changes and no-show

The text of the cancellation terms you choose is shown in the booking summary, in the confirmation email and in the guest portal. General rules are on the cancellation and refund terms page. Both form part of this contract.

7. Complaints and disputes

You can send complaints to the contact details above. We will get back to you as soon as possible.

In disputes you can apply, within the monetary limits set each year by the Ministry of Trade, to the consumer arbitration committee where you live or where the transaction took place. For 2026 the limit is 186,000 TL. Above that limit you must first apply to a mediator before going to court, after which you can apply to the consumer court.

8. Confirmation and records

By ticking the box in the booking summary you confirm that you have received this pre-contract information. When you press "Pay now" you take on an obligation to pay.

The text version you accepted and the time of acceptance are kept with your booking for at least 3 years. The current version of this page is always online and linked in the confirmation email.

Part two: distance sales contract. Article 1. Parties

Service provider: Oikos Turizm Gıda İnşaat Sanayi ve Ticaret Limited Şirketi (the "hotel"). Contact details are in Article 1 of part one.

Consumer: the person who makes the booking and enters their name, phone and email in the booking form (the "guest"). The guest also acts on behalf of the other guests named in the booking.

Article 2. Subject

This contract sets out the terms of the accommodation and any extra services (early check-in, arrival day breakfast) in the booking the guest makes on the booking site, and the rights and obligations of the parties. The service, dates and price are as in the booking summary.

Article 3. Conclusion and confirmation

• The contract is concluded when the guest ticks the boxes and presses "Pay now". The booking code is shown on screen and sent by email.
• The booking is confirmed when the prepayment in Article 4 of part one reaches the hotel's account by the payment deadline.
• If it does not arrive in time, the contract ends automatically and neither party owes the other anything.

Article 4. Price and payment

The price is the total including taxes shown in the booking summary and does not change after confirmation. For a date change, the price of the new nights is calculated under the cancellation terms and current rates, the difference is shown to the guest and applied with their approval.

Payment is made as described in Articles 3 and 4 of part one.

Article 5. Obligations of the hotel

• To have a room of the booked type ready for the guest from the check-in time for the length of the stay and to provide the services included in the board.
• To inform the guest by email of confirmation, changes and cancellation.
• To process the guest's personal data as described in the privacy notice.

Article 6. Obligations of the guest

• To give accurate information in the booking. The number of guests and children's ages must fit the room's occupancy.
• To show a valid identity document for themselves and all guests staying at check-in (required for the hotel's legal reporting under Identity Reporting Law No. 1774).
• To follow the hotel rules and to be liable under general law for damage caused by them or the guests staying during the stay.
• To pay for extra services used at the hotel before departure.

Article 7. Right of withdrawal

Under Article 5 of part one this contract has no statutory right of withdrawal.

Article 8. Cancellation, date changes, no-show and early departure

The cancellation terms chosen by the guest and the general rules on the cancellation and refund terms page apply. For eligible bookings the guest can cancel or change dates in the guest portal, otherwise the guest contacts the hotel.

Article 9. If the hotel cannot provide the service

If it becomes clear that the service cannot be provided for a reason attributable to the hotel, the hotel informs the guest in writing or by email within 3 days of learning this and refunds all payments received within 14 days of the notice at the latest (Distance Contracts Regulation, Article 16).

Article 10. Personal data

Personal data is processed as described in the privacy notice.

Article 11. Disputes

The routes in Article 7 of part one apply to disputes. The contract is governed by Turkish law.

Article 12. Entry into force

This contract is concluded electronically and enters into force when the guest gives approval in the booking summary. The booking summary, the text of the chosen cancellation terms and the cancellation and refund terms page are annexes to the contract.